Overview
This Shipping Policy explains how NoorNest manages the delivery of orders placed on our online retail shop. By making a purchase, you agree to the terms outlined below. We're a growing business, and with your continued support, our vision is to expand our reach and serve you with even more variety, value, and care in the near future.
1. Order Processing
Orders are typically processed within 2–4 business days. During peak seasons or sales events, processing times may be slightly extended. We work hard to get your order ready as quickly as possible!
2. Shipping Methods & Carriers
We partner with a network of trusted logistics partners and carriers to deliver your items safely and efficiently. The carrier for your order may vary depending on your delivery location.
3. Estimated Delivery Times
- Domestic Orders (US/UK): 7-21 business days.
- International Orders: 10–30 business days (varies by country).
These delivery times are estimates and not guaranteed. As our business expands, we are committed to improving these timelines to get your products to you faster.
4. Shipping Costs
Shipping charges are calculated at checkout based on your destination and the weight of your order. Keep an eye out for occasional free shipping promotions!
5. International Shipping
We are proud to offer global shipping. Please note that some regions may face shipping restrictions. International customers are responsible for any customs fees, import duties, or local taxes that may be incurred upon delivery.
6. Order Tracking
Once your order ships, a tracking number will be provided via email. Please allow 24–48 hours for the tracking information to update in the carrier's system.
7. Shipping Delays
We are not liable for delays caused by circumstances beyond our control, such as natural disasters, customs inspections, labor strikes, or carrier-related issues.
8. Incorrect Address
Please double-check that your shipping details are accurate and complete at checkout. NoorNest is not responsible for lost orders due to an incorrect or incomplete address provided by the customer.
9. Damaged or Lost Packages
If your package is lost or arrives damaged, please notify us within 7 days of the delivery date. We will assist you in filing a claim with the shipping carrier to find a solution.
10. Customs, Duties & Taxes
All international orders may be subject to import duties and taxes levied by the destination country. These charges are the buyer’s responsibility and are not included in our shipping costs.
11. Refusal of Delivery
If you refuse a delivery, any shipping fees and return costs will be deducted from your refund. Please ensure you are available to receive your package.
12. Returns & Exchanges
For detailed information on returns and exchanges, please refer to our Refund Policy. Please note that shipping fees are generally non-refundable.
13. Policy Updates
As our business continues to grow, we may revise this Shipping Policy. Any updates will be reflected on this page with a new “Last Updated” date.
14. Contact Us
If you have questions about shipping, please contact us at support@noorneststore.com.