Overview
This Shipping Policy explains how NoorNest manages the delivery and dispatch of all orders placed through our online retail shop. By completing a purchase, you acknowledge and agree to the terms outlined below. Our mission is to ensure that every NoorNest parcel — whether it travels a few miles or crosses continents — reaches you safely, efficiently, and with care.
We are a growing brand built on values of trust, excellence, and service. With your continued support, we aim to expand our reach globally and further improve delivery times, packaging standards, and customer satisfaction.
1. Order Processing
Orders are typically processed within 2–4 business days after payment confirmation. During peak sale events, holidays, or high-demand seasons, processing times may extend slightly due to increased order volume. You will be notified via email once your order has been prepared and handed over to our shipping partner.
Our fulfillment team inspects every product before dispatch to ensure it meets NoorNest’s quality standards.
2. Order Verification
For your security and to prevent fraudulent transactions, some orders may require verification before shipping. If additional verification is needed, our support team will contact you via the email address or phone number provided during checkout. Verification delays may affect processing times.
3. Shipping Methods & Carriers
We work with a trusted network of global logistics partners to ensure your order reaches you quickly and safely. Depending on your region, your order may be shipped through carriers such as USPS, Royal Mail, DHL, or local postal services.
The exact carrier is automatically selected based on destination, package weight, and current logistics efficiency.
4. Estimated Delivery Times
- Domestic Orders (US/UK): 7–21 business days
- International Orders: 10–30 business days (varies by country and customs processing)
These are estimated delivery times and not guaranteed. Factors such as customs inspections, weather, or local delivery conditions may extend delivery. We continuously work to shorten these timeframes as NoorNest grows.
5. Shipping Costs
Shipping charges are automatically calculated at checkout based on the weight of your order and delivery destination. Occasionally, NoorNest may offer free or discounted shipping promotions — keep an eye on our announcements and banners!
In rare cases, additional shipping charges may apply for remote or restricted areas. Our team will notify you before dispatch if such a charge is required.
6. Split Shipments
To ensure faster delivery, your order may arrive in multiple packages if it includes items shipped from different warehouses. Each package will have its own tracking number and may arrive at slightly different times.
7. Pre-orders & Backorders
Occasionally, NoorNest may offer pre-order or backorder options for high-demand products. These items will ship once available, as per the estimated timeline mentioned on the product page. You will receive a confirmation email when your pre-ordered item ships.
8. International Shipping
NoorNest proudly ships worldwide. Please note that certain countries or regions may have shipping restrictions due to logistics limitations, customs, or local regulations.
International customers are responsible for all applicable customs fees, import duties, and local taxes imposed by their destination country. These fees are not included in NoorNest’s shipping costs and must be paid by the recipient at delivery.
9. Order Tracking
Once your order is shipped, a confirmation email containing a tracking link will be sent. Tracking updates may take 24–48 hours to appear after shipment, depending on carrier systems. You can track your order anytime by clicking the tracking link provided in your email.
10. Shipping Address Accuracy
Please ensure that your shipping details — including name, address, and contact number — are complete and accurate before finalizing your order. NoorNest cannot be held responsible for packages lost or delayed due to incorrect or incomplete address information provided by the customer.
Once an order has been shipped, changes to the address are generally not possible.
11. PO Box & Military Addresses
We currently do not ship to PO Boxes, APO, FPO, or military addresses. Please provide a valid residential or commercial address during checkout to ensure successful delivery.
12. Damaged or Lost Packages
If your parcel arrives damaged or does not arrive at all, please contact us within 7 days of the delivery date (or estimated delivery date, if lost). Provide your order number and photos of the damaged packaging or items. Our team will assist you in filing a claim with the carrier and will work to resolve the issue promptly.
NoorNest cannot guarantee refunds or replacements for untracked or uninsured shipments lost in transit.
13. Customs, Duties & Taxes
International shipments may be subject to customs duties, VAT, or other import charges determined by the destination country. These fees are the sole responsibility of the customer and are non-refundable, even in case of returns.
Customs policies vary from country to country. Please contact your local customs office for more information regarding potential charges before placing an order.
14. Refusal of Delivery
If you refuse a delivery, any applicable return shipping and handling costs will be deducted from your refund. We recommend ensuring someone is available to receive the parcel at the provided address.
15. Unforeseen Shipping Delays
NoorNest is not responsible for delays caused by events beyond our control — including but not limited to natural disasters, customs processing, strikes, local delivery issues, or pandemics. We will, however, do our utmost to keep you informed and updated on your order’s status during such circumstances.
16. Returns & Exchanges
For information regarding return eligibility, procedures, and refund timelines, please refer to our Returns & Refunds Policy. Please note that shipping costs are generally non-refundable unless the return is due to our error.
17. Policy Updates
NoorNest reserves the right to modify this Shipping Policy at any time without prior notice. Any updates or revisions will be posted on this page with an updated “Last Updated” date.
18. Contact & Customer Support
If you have questions or concerns about your order or shipment, please contact our support team:
Email: support@noorneststore.com
Business Hours: 24/7 Online Support
Typical Response Time: 24–48 hours
Our customers are the heart of NoorNest — and your satisfaction remains our highest priority. Every query is answered with the care and attention you deserve.